Last updated: 22 October 2026
1. Who we are
DECK is a product of RETA LLC, a company based in the United Arab Emirates. It is operations software for rent a car companies, and in these terms DECK means us. You can reach us at info@deck.ae.
2. What DECK does
DECK is a panel for running a rental business: your fleet, your customers, your rental agreements, your tolls, your fines and your books. It records what you and your staff put into it and prints agreements from it.
DECK also emails your renters on your behalf. If you use these features, it saves renters' cards and lets your team charge them through your own Stripe account, sends signing links and team messages over WhatsApp, and reads documents, receipts and bank statements with an AI service. The sections below say who is responsible for what.
DECK is a tool, not an adviser. It does not give legal advice, it does not decide whether a contract is enforceable, and it does not represent you in a dispute. What the agreements say is your business decision.
3. The trial
A new account gets seven days of the full product, with no card and no limit on what you can try. At the end of the seventh day the panel locks. Nothing is deleted; you simply cannot use it again until the subscription is paid.
4. Price and payment
DECK costs AED 13,560 a year, whatever the size of your fleet. The first 50 rent a car companies pay the Launch Special price, AED 9,480 a year, and keep it when they renew. There is no setup fee, no per-car charge, no per-user charge and no per-branch charge. It is billed once a year, in advance.
Payments are not refundable. Once a year is paid it is paid, whether you use the panel every day or not at all. If you do not want to continue, do not renew. We would rather write that plainly here than have you discover it later.
If a renewal is not paid, the panel locks the same way the trial does and your data stays where it is, subject to the retention periods in the privacy policy.
5. Your account
You are responsible for who you let in and for what they do once they are in. Tell us straight away if you think an account has been taken over.
6. Your customers' data
The passports, Emirates IDs, licences and signatures you put into DECK belong to your renters and, as far as we are concerned, to you. You are the controller of that data and we hold it for you. The full explanation is in the privacy policy, and it is worth reading before you scan the first document. How we process it for you is set out in the data processing agreement, which is part of these terms.
You are responsible for having the right to collect it, and for telling your renters what you do with it. We are responsible for keeping it safe, for keeping it where the privacy policy says it is kept, and for deleting it when you ask.
If you use the Blacklist Network, the ratings and records you make are shared with other rental companies using DECK in the way the privacy policy describes. Record only what happened and what you can support. Each record is yours and you are responsible for it, and we may remove a record that is disputed and that you cannot support.
If you connect TARS, DECK submits a rental to the RTA on your behalf when someone on your team presses the button for it, and brings your cars, customers and contracts from TARS into the panel. You are responsible for the details being correct and for your staff using the TARS account you connect.
7. Card payments through your Stripe account
DECK is not a bank or a payment provider. If you connect your Stripe account, the payments are between your renters, you and Stripe: you are the merchant, the money goes into your Stripe account, and your own agreement with Stripe applies. DECK never holds, receives or moves the money, and takes no share of it. Stripe's fees are yours.
You give DECK a Stripe key so that it can act in your Stripe account: save cards, charge them when your team asks, refund them, create payment links, read fees, and receive Stripe's notices about payments and disputes. DECK keeps the key encrypted and uses it only for those things. You can disconnect it in Settings at any time. The Stripe account itself, and what Stripe asks of you, are your responsibility.
Before a renter saves a card, DECK shows them a consent text in your company's name. It limits what the card may be charged for to traffic fines, Salik and Darb, from three to ninety days after the car is returned, and never damage, deposits or rental fees. DECK records which text the renter accepted, when, and from which IP address. You may only charge a saved card for what that text allows, and only for amounts you can show. If you turn on the setting that requires a card at signing, a renter who does not save one cannot sign.
Every charge, refund and payment link is made by someone on your team. DECK does not charge a card on its own. You are responsible for each charge you make, for refunding a charge that was wrong, and for answering your renters about them.
If a renter disputes a charge, the dispute is between you, the renter and their bank. DECK prepares the evidence from your records and places it in your Stripe account for you to submit or accept. If you have done neither two days before Stripe's deadline, DECK submits the prepared evidence so the deadline is not missed. DECK does not promise that a dispute will be won. A lost dispute, its fee, and anything Stripe does to your account are between you and Stripe.
8. Messages sent on your behalf
DECK emails your renters on your behalf, with your company's name in the email: signing links and reminders, signed copies, cancellations, receipts, payment links and, if you turn them on, notices of fines. When your team chooses WhatsApp, DECK sends the signing link from DECK's WhatsApp number. You are responsible for having your renters' permission to contact them on the email address and phone number you enter, and for what your team sends.
WhatsApp messages go through WhatsApp's business service, which Meta runs under its own rules. DECK does not promise that every message is delivered.
Once a team member has linked their phone, they can forward files to DECK's WhatsApp number, and the files land in your account. Forward only files that belong to your business, and remove a person from the team when they leave, so their phone stops sending files to your account.
9. Error monitoring and screen recordings
To find and fix problems, DECK records the panel's screen and sends the recording, with error reports, to an error monitoring service, as the privacy policy describes. Every signed-in session is recorded unless you ask us to stop, and we will stop for your company when you do. Card fields, passwords, sign-in codes and the page where a renter signs are never recorded. Recordings are kept for 90 days and watched only to fix a problem.
Your staff appear in these recordings. You are responsible for telling them that the panel is recorded.
10. What you agree not to do
- Use DECK to store data you have no right to hold.
- Resell access, or give access to a business that is not yours.
- Attempt to reach another company's data, or to break the panel on purpose.
- Use DECK for anything unlawful under UAE law.
- Charge a renter's card for anything the consent they accepted does not cover.
- Use DECK's WhatsApp number for anything other than what the panel sends and receives.
11. What we do not promise
We work to keep DECK available and correct, and we take that seriously enough to publish how it is built. We do not promise that it will never be down, never be wrong, or never lose a minute of work. Software written by people is not that.
Specifically, DECK does not promise that a fine will be recoverable, that a toll will be recharged in time, that a document is genuine, or that an agreement will hold up in front of a particular court. Those depend on facts outside the panel.
Nor does it promise that a card charge will go through, that a dispute will be won, that a WhatsApp message or an email will arrive, or that what DECK reads from a document, a receipt or a statement is correct. Check what the panel fills in before you rely on it.
12. Ending it
You can stop using DECK whenever you like. Before you go, download the agreements, invoices and accounting packs you want to keep. We can suspend or close an account that breaches these terms, or that is being used to harm somebody. If we do, we will tell you why.
13. Liability
To the extent UAE law allows it, our total liability to you for anything connected with DECK is limited to what you paid us in the twelve months before the claim. We are not liable for lost profit, lost business, or losses you could have avoided by keeping your own records.
14. Changes
We may change these terms as the product changes. If a change matters to you, we will say so on this page and change the date at the top rather than hoping you do not look.
On 22 October 2026 we added sections 7, 8 and 9 on card payments, messages and screen recordings, and updated sections 2, 6, 10, 11 and 12 to match what DECK does today.
15. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. Any dispute about them is heard by the competent courts of the Emirate of Sharjah.